FAQ
Frequently Asked Questions
Everything you need to know about shipping, returns, and our policies. Can't find an answer? Reach out to us directly.
We ship all orders via USPS, UPS, or FedEx. Once your order has shipped, you'll receive an email update with your tracking number.
Please allow up to 48 hours for the tracking portal to update after receiving your shipping confirmation email.
Email us at rebornsecret23@gmail.com with "Change Address" in the subject line.
You must contact us within 10 hours of placing your order. Address changes are only possible within a 12-hour window from the time of purchase.
We partner with three trusted national carriers to get your order to you safely and on time:
All sales are final. We only accept returns for products that arrived damaged in transit or if the incorrect item was shipped — with proof provided.
Contact rebornsecret23@gmail.com within 48 hours of your delivery date and include:
We respond promptly and will make sure your replacement is placed and sent out right away.
Still have questions?
Our team is happy to help. When our customers are satisfied — we are happy!
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